01DISCOVER
Understand the people.
Identify the needs, communication patterns and context of patients, families, nurses and facility managers.
Focus: User research
UsersNeedsContext
Healthcare · Web / Mobile Application
Revolutionizing Resident Engagement in Healthcare.
InstaChart is a resident engagement platform designed to improve communication between nursing facilities, patients, discharged patients and their family members.
400+hours spent
10+team members
2021project year
Healthcare ✦Web Application ✦Mobile Application ✦Product Design ✦UX Research ✦Digital Transformation ✦Patient Engagement ✦Healthcare ✦Web Application ✦Mobile Application ✦Product Design ✦UX Research ✦Digital Transformation ✦Patient Engagement ✦
01 / Project overview
Connecting care,
people and insight.
InstaChart was created to make communication and resident engagement more seamless within nursing facilities.
The opportunity
Better communication for better care.
The InstaChart Resident Engagement Platform is intended to improve communication between nursing facilities and their inpatients or discharged patients and their family members.
With web and mobile applications, the platform brings communication, patient information, activity monitoring and engagement into a connected experience.
02 / Goal
Empowering healthcare
with precision.
Create a user-friendly platform connecting healthcare facilities with patients, families and staff while supporting real-time communication, activity monitoring and access to patient data.
Challenge 01
Meeting diverse communication needs.
Different user roles — healthcare professionals, patients and family members — have different needs. The experience needed to address these requirements while remaining easy to use.
Challenge 02
Ensuring seamless integration.
Real-time features, large amounts of data and varied user groups required a robust, scalable solution without making the interface unnecessarily complex.
03 / Process
Designing with
purpose.
The process began with an analysis of communication dynamics in nursing homes and translated those insights into web and mobile experiences.
01
Understand
Analyze communication dynamics and the needs of residents, healthcare workers and families.
02
Structure
Define information, user flows and dashboard requirements for different facility user groups.
03
Design
Create intuitive web and mobile interfaces with accessibility, clarity and usability at the center.
04 / User-centered design
Designed around the people who use it.
We used a user-centered approach to understand the people, roles and workflows behind resident engagement — then translated those insights into structure, flows and interface decisions.
WHO WE DESIGNED FOR
Patients / ResidentsAccess information, communicate with care teams and stay engaged with their care.
Family MembersStay informed, communicate with facilities and remain connected to loved ones.
Nurses & Care TeamsManage resident information, communication and day-to-day care workflows.
Facility ManagersOversee residents, staff activity, communication and operational information.
02DEFINE
Structure the experience.
Translate different roles and requirements into clear journeys, content structures and task-based flows.
Focus: Information architecture
IAUser flowsWorkflows
03DESIGN
Turn flows into interfaces.
Move from structure to wireframes and then into high-fidelity web and mobile experiences.
Focus: Interaction + UI
WireframesUI designAdobe XD
04VALIDATE
Check clarity and usability.
Review key tasks and role-specific workflows to ensure the final experience stays clear and easy to navigate.
Focus: Usability & refinement
Task reviewIterationRefinement
WHAT WE DID
From research to high-fidelity design.
The UCD process produced tangible UX artefacts that helped connect user needs to the final product experience.
01User ResearchUnderstand patients, family members, nurses and facility managers.
02User Flow DiagramMap key tasks, journeys and communication workflows across roles.
03Information ArchitectureOrganize patient, facility, communication and management information.
04WireframesExplore structure, hierarchy and interaction before visual styling.
05High-fidelity Adobe XD designsTranslate validated structure into polished web and mobile product interfaces.
HOW THIS CONNECTS
Show the decisions, not only the screens.
Each major interface decision can be connected back to a user, need, workflow or usability consideration — making the case study read as product design rather than visual UI delivery.
01People
→02Needs
→03Flows
→04UI
05 / PRODUCT EXPERIENCE
From flows to real interfaces.
The UX structure translated into connected web and mobile experiences for residents, families, care teams and facility managers.
06 / Impact
Transforming communication
in healthcare.
The source case study describes improvements across staff response, live data tracking, care coordination and satisfaction.
75%
Faster Staff Response
Reported impact metric from the case study.
100%
Live Data Tracking
Reported impact metric from the case study.
40%
Care Coordination Boost
Reported impact metric from the case study.
30%
Higher Care Satisfaction
Reported impact metric from the case study.
07 / Design contribution
Reducing complexity,
increasing clarity.
The product was designed around accessibility, clarity and usability so that medical staff, patients and family members could navigate the experience with ease.
The solution combines customizable dashboards, communication, patient activity monitoring and real-time insights within a connected healthcare workflow.
08 / Next